1. How long does delivery take?

Deliveries are within 5 working days after placing your order between the hours of 10am-7pm for Lagos orders and 7-10 working days for orders outside  Lagos and International Orders.

We will let you know the expected delivery day by email, account updates and/or phone, in some cases a signature may be required but If nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

Kindly ensure you are up to date with details of your order to ensure successful delivery by checking your account updates frequently, if you will not be available within the delivery period, please let us know so we can reschedule.

Please note that delays in delivery may occur during public holidays. We also do not deliver on weekends.

2.Do You Ship Internationally?

YES we ship to ALL countries.
Please check for custom laws regarding imports to your country as we will not be held responsible for extra charges levied by your local custom bodies.

3.Will I Receive Confirmation That My Order is Successful and on It’s Way To Me?

Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a dispatch confirmation email when your order is dispatched for delivery.

4. Can I Cancel/Change My Order After It Has Been Confirmed?

We may be able to cancel or change your order but we can only do this by telephone. You need to call us as soon as possible, after you have placed your order otherwise it may be too late.

Please call us on our hotline +234 (0) 9024246912 or send an email to hello@the5kshop.com.

5. If An Item Is Sold Out, Can I Request That It Be Restocked?

Yes, you can request for an item that is sold out on our site to be restocked by filling the contact us form but we can not guarantee its availability as we have to verify from our manufacturers and suppliers. Although we can offer the same style in a different print.  We assure you that we are working tirelessly to meet all your shopping needs and will keep you informed on the products’ availability.

6.How Do I Return An Item?

We work hard at ensuring you derive utmost satisfaction from our products but in the unfortunate event where you have  been sent wrong or faulty products, we will arrange a pick up on our tab. Please let us know within 24 hours of receiving the product.
Please note, we do NOT accept returns or exchanges for wrong size selection, we have a size guide detailed on the site to aid with selecting the right size, kindly check this as 99.9% of the time, the item will fit great if the closest size is selected. We also offer custom sizing at a fee for shoppers in between sizes.

Cash Refunds will only be granted if the item is not received at the stipulated time or as a result of any fault of ours. Please allow three working days for refunds to be processed.